Not an emergency? Reach us here.
Same-day response. No voicemail queue.
Use this form for scheduling, estimates, or general questions. For active water damage or mold, call the dispatch line — we respond faster by phone.
Call now to reach a live dispatcher. We document everything from the first call — certified, insured, and ready to mobilize across Cook, Lake, DuPage, Will, and Kane County.
Billing, authorization, and documentation
What documentation do I receive?
What is phone authorization?
At job close we provide a full claim-ready package: written scope, site photos, moisture logs, and contractor certification — formatted for direct submission to your insurer.
Before any technician begins work, a verbal authorization is recorded by phone. This confirms scope, cost estimate, and your consent — nothing starts without it.
Do you work with insurance adjusters?
Are service fees refundable?
Service fees are non-refundable once work begins. We communicate all costs during phone authorization so there are no surprises after mobilization.
Yes. Our documentation is structured for adjuster review. We can coordinate directly with your carrier's field rep on scope and timeline when authorized.